How can we help?
Here at City Meets Honey Interiors, we really hope you’re happy with your order but we understand that sometimes things don’t work out.
Damaged items
If all or part of your order arrives damaged, please contact us via email as soon as you can and please supply us with:
- Photos of the damage
- Your order number.
If you are happy for us to send a replacement out we will do so, or alternatively we will offer you a full refund. This must be done within 2 working days of you receiving your order.
Refunds
If you would simply like to return your order for a refund, please send your return to the following address :
City Meets Honey Interiors
46 Hughenden Avenue
High Wycombe
HP13 5SJ
- Please be sure to add your original invoice in your order, or your order number, this is so we know who to issue the refund to upon arrival back to our warehouse.
- Please note, it is your responsibility to return the item to us, we do not provide free returns, unless the item is damaged or faulty.
- Please ensure you send it back to us using a tracked service as we cannot be held responsible if the return gets lost.
- It is also advised you use a courier who will take good care of your goods, as if they arrive back damaged to our warehouse due to transit on return we cannot issue a refund.
Do I get my postage back from a return?
Postage is not refundable for returns which are made based on a customer not liking a product, we have paid our courier for a service which has been fulfilled, postage is non refundable. If your product arrives damaged we will issue a full refund including postage no problem at all.
Returns
- All returns must be sent back to us in the same way that you received them, in their original packaging to prevent any damages in transit. The item must be unused and undamaged.
- You can return your order to us using any tracked service to ensure its arrival, we are not responsible for lost parcels.
- Items which arrive back damaged cannot be refunded as we cannot re sell the goods.
- All returns should be made within 14 days, or contact made with our customer service team.
- Refunds can take up to 2-10 working days to process at the warehouse depending on how busy we are.